A: Basic – the user manual can be found on the Basic CD-ROM version 2.4.1.1 and higher and/or on our website as a PDF file for download or printing: http://www.homeschooltracker.com/support_basic.aspx

Plus – the user manual can be found on the PLUS CD-ROM version 3.2.0.4 and higher and/or on our website as a PDF file for download or printing:

http://www.homeschooltracker.com/support.aspx

Q: I can’t get the calendar to go past a certain date. Help!

A: The calendars are controlled by the start/end dates of your Active School Year. If you’re having difficulty advancing the calendar, go to Maintenance, School Years and either (a) edit the existing Active School Year start/end dates to meet your needs or (b) add a new school year with start/end dates that meet your needs. Be sure to mark it as the Active School Year. Don’t forget to adjust your Terms or create new ones in Maintenance, Terms.

Q: How do I backup my database?

A: See the "Your Database" pages of the Help File (F1) or User Manual for detailed instructions. You should have a regular schedule for backing up your database. The database file name is hsplanner2.mdb

Q: I’m having a weird experience with my data and want to send you my database. What do I do?

A: Send an email to support@homeschooltracker.com explaining your issue with as much detail as possible and attach your database to the email. To attach the database:

1) Open Tracker

2) Click on Database, Utilities. Copy the filepath that appears in the gray box - this will tell you where your database is located.

3) Open windows explorer, and navigate to the filepath you just wrote down.

4) Right-click on the file

5) Choose WinZip and click on "Add to HSPlanner2.zip" **

6) When the file has zipped, it will appear at the bottom of your list of files in the window as a yellow file in a vise - HSPlanner2.zip

7) Click and drag that file to your desktop so it's easy to find

8) Attach it to an email to support@homeschooltracker.com

**If you don't have winzip installed, you can go to http://www.winzip.com to download a FREE evaluation copy of the program.

Q: I’m a Plus user and I can’t remember/find my download code information.

A: Send a request for your download information to support@homeschooltracker.com. Be sure to include your full name and mailing address to help us find your customer file.

Q: If I upgrade from Basic to Plus, what happens to the data I’ve already entered?

A: When you upgrade from Basic to PLUS, your data is upgraded to the new format as well. There is no need to re-enter existing information.

Q: Can I load Tracker on more than one computer?

A: The Homeschool Tracker license entitles you to load the program on your personal home network. Directions for installing the program and sharing the database between computers can be found on the "Your Database" pages of the Help File (F1) or User Manual.

Q: May I use my version of Tracker for our Homeschool group or in a private school environment?

A: No. Your purchase of the Homeschool Tracker license is for private, home use only by one family. If you’re interested in obtaining a broader license, please contact us at support@homeschooltracker.com for a price list.

Q: Why doesn’t my report show the things I expect?

A: Some of the more likely causes are:

(a) When you click on the "Options" button while creating one report, and then switch to another report, or even close Tracker and open it the next day, it will remember all the options you set. This will include Subject, Activity and Course filters. So you might have created a particular report for just a single subject and then forgotten that filter was set.

(b) Also, if you have never clicked on "Options" before, there are some defaults that you may need to adjust to get the exact data you are expecting.

Q: How can I easily create a Transcript for previous years?

A: To create data from previous years to be included in a Transcript, you only need to create one completed and graded assignment for each subject/course for each term the class was taken.

Here are the steps:

1) Go to Maintenance, School Years and create the first year needed. Make it the Active School year for now.

2) Go to Maintenance, Terms and create the Terms needed. For a transcript, you need at least 2 terms per year, one assigned to 'S1' and the other to 'S2'. You may have more than two terms if desired.

3) Go to the Assignment grid.

4) Choose a date from the calendar which falls within first term you created.

5) Click Add.

6) Enter information for an assignment for one subject/course combination.

You can add subjects and courses as you go along by clicking the '+' button next to the respective fields and adding the info to Tracker as you go. (See

Subjects: How do I ADD a Subject from the Assignment, Field Trip, Lesson, Schedule and Weekly Planner Add/Edit windows? And Courses: How do I ADD a Course? in the Help File (F1) or User Manual for detailed directions)

7) Enter a value for points possible and points earned that will generate a percentage equivalent to the final grade attained in that subject/course combination. When you mark the item as complete, the percentage will appear to the right of the points earned field. It's generally easiest to enter '100' for points possible, and then the proper percentage as points earned.

***Be sure to mark the item as complete AND that the Date Complete is equal to the Date Due.

8) Repeat steps 3 through 7 as many times as necessary until you have one completed, graded (pts poss/pts earned) assignment for each subject/course per term for the year.

9) Repeat steps 1 and 2 for the next year, then repeat steps 3 through 7 as needed for the new year.

Q: Thanks for the FAQ. But I have more questions. Where can I go for help?

A: (a) You can email us at support@homeschooltracker.com

(b) You can join our discussion group at: http://forum.homeschooltracker.com

(c) You can contact Katie Gentile via Instant Messenger on AOL (tghomesoft); MSN Messenger (support@tghomesoft.com); or Yahoo! Messenger (ktjl)

(d) Plus users can request an online Q&A session where you can see Tracker in action. Send an email request to Katie @ support@homeschooltracker.com with dates/times you’re available. The participant software is a free download.